Professional Code of Conduct for the Chartered Institute of Sales and Customer Service Management (CISCSM)
1. Integrity and Honesty
Members shall conduct themselves with the highest level of integrity and honesty in all professional and business activities.
Members shall not knowingly mislead, provide false information, or engage in deceptive practices.
Transparency in all dealings, including financial and contractual matters, is essential to uphold trust and credibility.
2. Commitment to Excellence
Members shall continuously strive for excellence in their professional practices, seeking to improve their knowledge, skills, and competencies.
Members shall maintain up-to-date knowledge of developments within their field and apply best practices in their work.
A commitment to quality and high standards should be evident in all aspects of service delivery.
3. Confidentiality
Members shall respect the confidentiality of all information acquired during the course of their professional work.
Confidential information shall not be disclosed to third parties without explicit consent unless required by law.
Members must take appropriate steps to safeguard the privacy and security of sensitive data.
4. Professional Competence
Members shall only undertake work for which they are competent and qualified, based on their training, experience, and certifications.
Members must recognize their professional limits and seek advice or refer clients to other qualified professionals when necessary.
Continuous professional development is a requirement to maintain and enhance professional competence.
5. Respect and Fairness
Members shall treat all clients, colleagues, competitors, and stakeholders with respect and fairness.
Discrimination, harassment, or any form of abusive behavior is strictly prohibited.
Members shall promote a culture of inclusivity and diversity in all professional interactions.
6. Conflict of Interest
Members must avoid situations where personal interests could conflict with professional responsibilities.
Any potential conflict of interest must be disclosed to relevant parties as soon as it is identified.
Members shall not exploit their professional position for personal gain.
7. Responsibility to the Profession
Members shall uphold the reputation and standards of CISCSM and the profession as a whole.
Members should actively contribute to the development of the sales and customer service management professions through knowledge sharing, mentorship, and advocacy.
Any actions that may bring disrepute to CISCSM or the profession must be avoided.
8. Compliance with Laws and Regulations
Members shall comply with all applicable laws, regulations, and industry standards relevant to their professional activities.
Ethical conduct is required at all times, and members must not engage in illegal or unethical behavior.
Members should report any unethical practices or violations of this code of conduct to CISCSM.
9. Accountability
Members are accountable for their actions and decisions and must accept responsibility for the outcomes of their professional activities.
Members should be transparent about their decision-making processes and provide clear, justifiable reasons for their professional advice and actions.
Continuous self-evaluation and reflection are encouraged to ensure adherence to the highest ethical standards.
10. Professional Relationships
Members shall build and maintain professional relationships based on mutual respect, trust, and honesty.
Collaboration and effective communication are essential for successful professional relationships and positive outcomes for clients and stakeholders.
Members shall respect the professional opinions and work of colleagues and refrain from unjust criticism.
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