Professional Code of Conduct

Professional Code of Conduct for the Chartered Institute of Sales and Customer Service Management (CISCSM)

1. Integrity and Honesty

  • Members shall conduct themselves with the highest level of integrity and honesty in all professional and business activities.
  • Members shall not knowingly mislead, provide false information, or engage in deceptive practices.
  • Transparency in all dealings, including financial and contractual matters, is essential to uphold trust and credibility.

2. Commitment to Excellence

  • Members shall continuously strive for excellence in their professional practices, seeking to improve their knowledge, skills, and competencies.
  • Members shall maintain up-to-date knowledge of developments within their field and apply best practices in their work.
  • A commitment to quality and high standards should be evident in all aspects of service delivery.

3. Confidentiality

  • Members shall respect the confidentiality of all information acquired during the course of their professional work.
  • Confidential information shall not be disclosed to third parties without explicit consent unless required by law.
  • Members must take appropriate steps to safeguard the privacy and security of sensitive data.

4. Professional Competence

  • Members shall only undertake work for which they are competent and qualified, based on their training, experience, and certifications.
  • Members must recognize their professional limits and seek advice or refer clients to other qualified professionals when necessary.
  • Continuous professional development is a requirement to maintain and enhance professional competence.

5. Respect and Fairness

  • Members shall treat all clients, colleagues, competitors, and stakeholders with respect and fairness.
  • Discrimination, harassment, or any form of abusive behavior is strictly prohibited.
  • Members shall promote a culture of inclusivity and diversity in all professional interactions.

6. Conflict of Interest

  • Members must avoid situations where personal interests could conflict with professional responsibilities.
  • Any potential conflict of interest must be disclosed to relevant parties as soon as it is identified.
  • Members shall not exploit their professional position for personal gain.

7. Responsibility to the Profession

  • Members shall uphold the reputation and standards of CISCSM and the profession as a whole.
  • Members should actively contribute to the development of the sales and customer service management professions through knowledge sharing, mentorship, and advocacy.
  • Any actions that may bring disrepute to CISCSM or the profession must be avoided.

8. Compliance with Laws and Regulations

  • Members shall comply with all applicable laws, regulations, and industry standards relevant to their professional activities.
  • Ethical conduct is required at all times, and members must not engage in illegal or unethical behavior.
  • Members should report any unethical practices or violations of this code of conduct to CISCSM.

9. Accountability

  • Members are accountable for their actions and decisions and must accept responsibility for the outcomes of their professional activities.
  • Members should be transparent about their decision-making processes and provide clear, justifiable reasons for their professional advice and actions.
  • Continuous self-evaluation and reflection are encouraged to ensure adherence to the highest ethical standards.

10. Professional Relationships

  • Members shall build and maintain professional relationships based on mutual respect, trust, and honesty.
  • Collaboration and effective communication are essential for successful professional relationships and positive outcomes for clients and stakeholders.
  • Members shall respect the professional opinions and work of colleagues and refrain from unjust criticism.