Become a Globally Certified Professional in Sales and Customer Experience
You are welcome to the Chartered Institute of Sales and Customer Service Management (CISCSM), a global leader in Sales and customer service training and certification. With a presence in Lagos, Nigeria, the United Kingdom, and the United States, we are dedicated to providing world-class sales and customer service certification and courses designed to empower professionals at every stage of their career.
At CISCSM, we specialize in offering a range of certifications, including Sales Management , Account Relationship, Client Relationship, Customer Relationship Management (CRM) Certification, Customer Service Diploma, and advanced customer service management courses. Our sales and customer service education is tailored to equip you with the essential skills required to excel in the fast-paced world of sales and customer service. Whether you are pursuing a career as a Sales Management or certified customer service professional or looking to enhance your expertise in customer retention strategies or customer journey mapping, we provide the training and resources you need to succeed.
Building a standard for excellence in customer-facing roles
We are a professional body uniting sales and customer service leaders across Africa and beyond. Our mission is to raise standards, certify competence, and power careers through education, community, and ethics.
Ethics & Standards
Professional code and best-practice frameworks.
World-class Training
Practical programs led by industry experts.
Career Network
Mentors, peer groups, and hiring partners.
Global Outlook
Cross-border opportunities and recognition.
Why join now?
Unlock member-only benefits from day one.
- Professional letters & post-nominals
- Discounted certifications & CPD hours
- Access to job board and mentorship
- Speaker opportunities & community leadership
Membership Grades
Choose a pathway that matches your experience and goals.
Associate Member
1-3years Work Experience
- Dual Certification
- Community Access
- Door Step Delivery
- CISCSM Library Access
Full Member
4-8years work Experience
- Dual Certification
- Community Access
- Door Step Delivery
- CISCSM Library Access
Fellow Member
10 – 15 years work Experience
- Dual Certification
- Community Access
- Door Step Delivery
- Join tha Advisory Board
- Speaking opportunities
Doctoral Fellowship
15years of Work Experience and Above with an MSC/MBA
- Dual Certification
- Community Access
- Door Step Delivery
- Join tha Advisory Board
- Speaking opportunities
Corporate Membership
Only for Registered Company
- Dual Certification
- Discount for Members
- Use of CISCSM LOGO
- CISCSM Support
CISCSM Professional Programs
Earn 2/3 recognized credentials that validate competence and accelerate your career trajectory.
Diploma in Sales Management
Level: Beginner | ₦100,000
- For SSCE Holders
- Self-Paced Course
- 2 certification
Diploma in Customer Relationship Management
Level: Beginner | ₦100,000
- For SSCE Holders
- Self-Paced Course
- 2 certification
Diploma in Sales and Customer Relationship Management
Level: Beginner | ₦200,000
- For SSCE Holders
- Self-Paced Course
- 2 certification
Graduate Diploma in Sales Management
Level: Mid | ₦120,000
- For OND Holders
- Self-Paced Course
- 2 certification
Graduate Diploma in Customer Relationship Management
Level: Mid | ₦120,000
- For OND Holders
- Self-Paced Course
- 2 certification
Graduate Diploma in Sales and Customer Relationship Management
Level: Mid | ₦240,000
- For OND Holders
- Self-Paced Course
- 2 certification
Post Graduate Diploma in Customer Relationship Management
Level: Advanced | ₦150,000
- For HND/BSC Holders
- Self-Paced Course
- 3 Certification
Post Graduate Diploma in Sales Management
Level: Advanced | ₦150,000
- For HND/BSC Holders
- Self-Paced Course
- 3 Certification
Post Graduate Diploma in Sales and Customer Service Management
Level: Advanced | ₦250,000
- For HND/BSC Holders
- Self-Paced Course
- 3 Certification
Upcoming Events
Induction Ceremony, Conferences, webinars, and masterclasses across Africa & online.
Learn Your Way
Self-paced, virtual live, and corporate in-house programs designed for real-world impact.
