Customer Service in 2024: Trends and Best Practices (CISCSM)
In 2024, the landscape of customer service has evolved significantly, driven by technological advancements and...
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Become a Member
Become a Chartered Member based on your Work Experience and Qualification in Sales and Relationship Management.
LEARN MOREIntensive Course
Expand your Knowledge with our certification, Diploma, Graduate Diploma and Postgraduate Diploma Courses.
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You can enjoy a variety of benefits, including discounts on workshops, conferences, and training programs.
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Join us today and gain instant access to expert content designed to elevate your career.
LEARN MOREWelcome to the Chartered Institute of Sales and Customer Service Management (CISCSM), a global leader in customer service training and sales certification. With a presence in Lagos, Nigeria, the United Kingdom, and the United States, we are dedicated to providing world-class customer service certification and customer support courses designed to empower professionals at every stage of their career.
At CISCSM, we specialize in offering a range of certifications, including Customer Relationship Management (CRM) Certification, Customer Service Diploma, and advanced customer service management courses. Our customer service education is tailored to equip you with the essential skills required to excel in the fast-paced world of sales and customer service. Whether you are pursuing a career as a certified customer service professional or looking to enhance your expertise in customer retention strategies or customer journey mapping, we provide the training and resources you need to succeed.
Our institute embraces innovation, offering online customer service programs and in-person courses to ensure that professionals worldwide stay ahead in their fields. We focus on customer service skills development and provide cutting-edge CRM courses to help you lead in delivering exceptional customer experience management.
Join CISCSM today and take the next step in your journey toward becoming a recognized leader in sales and customer service management. We are here to support your professional growth and help you thrive in a dynamic, customer-centric world.
WHO WE ARE
Our Mission,
Values and Motto
CISCSM was founded with the vision of creating a standard of excellence in sales and customer service management. Recognizing the critical role that these functions play in the success of any business, we have developed a comprehensive framework for professional development, certification, and continuous learning that is recognized globally.
President & Chairman of Governing Council
Get Certified. Stay Ahead
Set yourself apart and showcase your dedication to delivering exceptional customer experiences with a CISCSM certification. Enhance your skills across all areas of customer support, including customer service, contact center management, and customer relationship management.
Becoming a Certified Customer Service Manager (CCSM) through the Chartered Institute of Sales and Customer Service Management (CISCSM) can typically be achieved through two main pathways: the Experience Route or the Exam Route.
Becoming a Certified Customer Service Manager (CCSM) through the Chartered Institute of Sales and Customer Service Management (CISCSM) can typically be achieved through two main pathways: the Experience Route or the Exam Route.
Becoming a Certified Customer Service Professional (CCSP) through the Chartered Institute of Sales and Customer Service Management (CISCSM) can be achieved via two distinct pathways: the Experience Route or the Exam Route
Becoming a Certified Customer Service Professional (CCSP) through the Chartered Institute of Sales and Customer Service Management (CISCSM) can be achieved via two distinct pathways: the Experience Route or the Exam Route
Becoming a Certified Customer Service Professional (CCSP) through the Chartered Institute of Sales and Customer Service Management (CISCSM) can be achieved via two distinct pathways: the Experience Route or the Exam Route.
Becoming a Certified Customer Service Professional (CCSP) through the Chartered Institute of Sales and Customer Service Management (CISCSM) can be achieved via two distinct pathways: the Experience Route or the Exam Route.
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What our clients says?
Sarah TankoCustomer Service Manager
Completing the CISCSM course was a game-changer for my career. The comprehensive curriculum equipped me with practical skills that I immediately applied in my role. I now approach customer interactions with greater confidence and a deeper understanding of best practices. This course truly set me apart in my field!
Tayo BensonCertified Customer Service Professional (CCSP)
Become a Fellow Members of CISCSM was a defining moment in my career. It validated my years of experience and recognized my commitment to excellence in customer service. The certification has opened new doors for me and enhanced my credibility in the industry.
Abubakar Aisha Customer Service Manager
Being directly certified by CISCSM was a rewarding experience. It acknowledged the skills I've developed over the years and underscored my commitment to providing top-notch customer service. This certification has greatly enhanced my professional standing and has been a key factor in my career advancement.
Contact Center SupervisorChris Bassey
The skills and insights I gained from the CISCSM course have been invaluable. From mastering customer relationship management to improving my leadership abilities, every aspect of the course has contributed to my professional growth. I highly recommend this program to anyone serious about advancing in customer service management.
Ejiofor BlessingSenior Customer Support Specialist
CISCSM course provided me with the tools and knowledge I needed to excel in customer service management. The real-world examples and interactive sessions made the learning experience both engaging and impactful. Since completing the course, I've seen a significant improvement in my team's performance and customer satisfaction metrics.
Nora Roberts Certified Customer Service Manager (CCSM)
The Direct Certification process through CISCSM was thorough and respected my professional experience. Achieving this certification has not only boosted my confidence but also positioned me as a leader in customer service management within my organization. It’s an honor to hold this credential.