Become a Globally Certified Professional in Sales and Customer Experience
The Chartered Institute of Sales and Customer Service Management (CISCSM), a global leader in Sales and customer service training and certification. With a presence in Lagos, Nigeria, the United Kingdom, and the United States, we are dedicated to providing world-class sales and customer service certification and courses designed to empower professionals at every stage of their career.
At CISCSM, we specialize in offering a range of certifications, including Sales Management , Account Relationship, Client Relationship, Customer Relationship Management (CRM) Certification, Customer Service Diploma, and advanced customer service management courses. Our sales and customer service education is tailored to equip you with the essential skills required to excel in the fast-paced world of sales and customer service. Whether you are pursuing a career as a Sales Management or certified customer service professional or looking to enhance your expertise in customer retention strategies or customer journey mapping, we provide the training and resources you need to succeed.
Building a standard for excellence in customer-facing roles
We are a professional body uniting sales and customer service leaders across Africa and beyond. Our mission is to raise standards, certify competence, and power careers through education, community, and ethics.
Ethics & Standards
Professional code and best-practice frameworks.
World-class Training
Practical programs led by industry experts.
Career Network
Mentors, peer groups, and hiring partners.
Global Outlook
Cross-border opportunities and recognition.
Why join now?
Unlock member-only benefits from day one.
- Professional letters & post-nominals
- Discounted certifications & CPD hours
- Access to job board and mentorship
- Speaker opportunities & community leadership
Upcoming Events
Induction Ceremony, Conferences, webinars, and masterclasses across Africa & online.
Membership by Professional Experience
Find the membership category that matches your years of experience and professional achievements.
Associate Member
- Industry-Recognized Membership Certificate
- Specialized Professional Certification
- Exclusive CISCSM Professional Community
- Free Nationwide Certificate Delivery
- Access to the CISCSM Digital Library
- Membership Insurance & Welfare Benefits
Full Member
This is for Professionals with 4–8 years of relevant work experience who have demonstrated competence and consistent performance in sales, customer service, customer experience, key account management, business development, or leadership roles.
- Industry-Recognized Membership Certificate
- Specialized Professional Certification
- Exclusive CISCSM Professional Community
- Free Nationwide Certificate Delivery
- Access to the CISCSM Digital Library
- Membership Insurance & Welfare Benefits
Fellow Member
This is for Professionals with 10–15 years of relevant work experience who have demonstrated exceptional leadership, strategic expertise, and sustained excellence in sales, customer service, customer experience, business development, key account management, commercial management, or executive leadership.
- Industry-Recognized Membership Certificate
- Specialized Professional Certification
- Exclusive CISCSM Professional Community
- Free Nationwide Certificate Delivery
- Access to the CISCSM Digital Library
- Membership Insurance & Welfare Benefits
Doctoral Fellow
This is for Professionals with 10–15 years of relevant work experience who have demonstrated exceptional leadership, strategic expertise, and sustained excellence in sales, customer service, customer experience, business development, key account management, commercial management, or executive leadership.
- Industry-Recognized Membership Certificate
- Specialized Professional Certification
- Exclusive CISCSM Professional Community
- Free Nationwide Certificate Delivery
- Access to the CISCSM Digital Library
- Membership Insurance & Welfare Benefits
Honorary Fellow
By Special Invitation or Council Approval
Distinguished individuals who have made exceptional contributions to the advancement of sales, customer service, business leadership, academia, public service, or society. Honorary Fellow status is conferred by the Institute in recognition of outstanding achievements, leadership, and impact, and does not require the standard years of professional experience or membership progression.
- Prestigious Honorary Fellow Certificate
- Honorary Fellow Regalia & Recognition
- Exclusive Access to the CISCSM Professional Community
- Invitation to Speak at CISCSM Conferences & Events
- Eligibility to Serve on Advisory Committees
- National & International Recognition
- Lifetime Professional Recognition
- Membership Insurance Welfare Scheme
Corporate Membership
For Registered Companies & Organizations
Empower your organization with professional recognition, workforce development, and access to exclusive corporate benefits.
- Professional Corporate Membership Certificate
- Exclusive Discounts on Staff Memberships & Training
- Priority Access to Professional Development Programmes
- Corporate Recognition on CISCSM Platforms
- Dedicated Membership & Advisory Support
- Networking with Industry Leaders and Professionals
- Invitations to Exclusive Corporate Events & Conferences
CISCSM Professional Programs
Earn 2/3 recognized credentials that validate competence and accelerate your career trajectory.
Diploma in Sales Management
Level: Beginner | ₦180,000
- For SSCE Holders
- Classroom/Online
- 3 certification
Diploma in Customer Relationship Management
Level: Beginner | ₦180,000
- For SSCE Holders
- Classroom/Online
- 3 certification
Diploma in Sales and Customer Relationship Management
Level: Beginner | ₦280,000
- For SSCE Holders
- Classroom/Online
- 3 certification
Graduate Diploma in Sales Management
Level: Mid | ₦180,000
- For OND Holders
- Classroom/Online
- 3 certification
Graduate Diploma in Customer Relationship Management
Level: Mid | ₦180,000
- For OND Holders
- Classroom/Online
- 3 certification
Graduate Diploma in Sales and Customer Relationship Management
Level: Mid | ₦280,000
- For OND Holders
- Classroom/Online
- 3 certification
Post Graduate Diploma in Customer Relationship Management
Level: Advanced | ₦180,000
- For HND/BSC Holders
- Classroom/Online
- 3 Certification
Post Graduate Diploma in Sales Management
Level: Advanced | ₦180,000
- For HND/BSC Holders
- Classroom/Online
- 3 Certification
Post Graduate Diploma in Sales and Customer Service Management
Level: Advanced | ₦280,000
- For HND/BSC Holders
- Classroom/Online
- 3 Certification
Learn Your Way
Self-paced, virtual live, and corporate in-house programs designed for real-world impact.
