Build Practical Skills. Learn at Your Own Pace.
Choose from focused CISCSM NIGERIA short courses in Sales, Customer Service, CRM, Customer Experience, AI, Technology and Leadership. Every course listed below is delivered as a 100% self-paced online programme. The fee for each short course is ₦50,000.
AI for Sales & Customer Service Professionals
Use generative AI responsibly to improve sales productivity, customer communication, service delivery and everyday commercial workflows.
View Course →SELF-PACED · ₦50,000Customer ServiceCustomer Service Excellence & Professional Communication
Build practical service, communication and customer-handling skills for consistent professional experiences.
View Course →SELF-PACED · ₦50,000SalesSales Prospecting, Lead Generation & Closing Techniques
Strengthen the full sales conversation from identifying prospects to qualifying opportunities, handling objections and closing.
View Course →SELF-PACED · ₦50,000Customer ServiceComplaint Handling, Service Recovery & Difficult Customers
Handle complaints confidently, recover service failures and protect customer relationships during difficult interactions.
View Course →SELF-PACED · ₦50,000CRM & Customer ExperienceCustomer Relationship Management (CRM) Essentials
Understand the principles, processes and tools used to manage customer relationships across the customer lifecycle.
View Course →SELF-PACED · ₦50,000SalesNegotiation & Persuasive Selling Skills
Develop practical negotiation, influence and value-selling techniques for stronger commercial conversations.
View Course →SELF-PACED · ₦50,000CRM & Customer ExperienceCustomer Experience (CX) Management
Learn how to understand, design and improve customer experiences across channels and touchpoints.
View Course →SELF-PACED · ₦50,000SalesKey Account Management
Build stronger strategic customer relationships, protect important accounts and identify opportunities for sustainable account growth.
View Course →SELF-PACED · ₦50,000SalesDigital Selling & Social Selling
Use digital channels and professional social platforms to find, engage and nurture prospective customers.
View Course →SELF-PACED · ₦50,000LeadershipSales Leadership & Team Performance Management
Lead sales teams with clearer goals, coaching, accountability and performance management.
View Course →SELF-PACED · ₦50,000CRM & Customer ExperienceCustomer Retention, Loyalty & Relationship Management
Improve retention by understanding customer value, loyalty drivers, engagement and relationship-building practices.
View Course →SELF-PACED · ₦50,000Customer ServiceTelephone, Email & WhatsApp Customer Service
Deliver professional customer service across the communication channels customers use every day.
View Course →SELF-PACED · ₦50,000SalesSales Analytics, Forecasting & Performance Management
Use sales data, KPIs and forecasting disciplines to improve decision-making and commercial performance.
View Course →SELF-PACED · ₦50,000AI & TechnologyCRM Software Fundamentals: HubSpot, Zoho & Salesforce
Understand how modern CRM systems support leads, contacts, opportunities, customer activity and reporting.
View Course →SELF-PACED · ₦50,000LeadershipEmotional Intelligence for Customer-Facing Professionals
Develop self-awareness, empathy and emotional control for stronger customer and workplace interactions.
View Course →SELF-PACED · ₦50,000SalesBusiness Development & Strategic Selling
Develop a structured approach to identifying growth opportunities, building commercial relationships and winning strategic business.
View Course →SELF-PACED · ₦50,000CRM & Customer ExperienceCustomer Journey Mapping & Service Design
Map customer journeys, identify friction and design more effective service experiences.
View Course →SELF-PACED · ₦50,000Customer ServiceCall Centre & Contact Centre Management
Build practical capability for managing contact-centre operations, people, service quality and performance.
View Course →SELF-PACED · ₦50,000SalesProfessional Selling for Entrepreneurs & SMEs
Help entrepreneurs and SME owners build a repeatable sales process that converts interest into revenue.
View Course →SELF-PACED · ₦50,000SalesSales Presentation & Pitching Skills
Create and deliver persuasive sales presentations and pitches that communicate value clearly and confidently.
View Course →Choose a Course and Start Learning
Complete the short-course application and select the programme that matches your development goal.
Need guidance?
Speak with CISCSM NIGERIA before applying or making payment if you need help selecting the appropriate route, membership category or programme.
Contact the Institute