About This Course
Deliver professional customer service across the communication channels customers use every day.
Study Mode100% Self-Paced Online
AccessLearn at your own pace
AssessmentOnline knowledge assessment
AwardCISCSM NIGERIA Certificate of Completion
What You Will Learn
- Telephone service standards
- Voice, tone and call control
- Professional email structure
- Writing clear customer responses
- WhatsApp service etiquette
- Response time and expectation management
- Handling complaints across channels
- Privacy, records and escalation
Who Should Enrol?
This course is suitable for professionals, managers, team leaders, business owners, graduates and career changers who want practical capability in telephone, email & whatsapp customer service.
Flexible Professional Learning
Study online at a time and pace that fits your work schedule. The programme is designed for practical application and does not require attendance at scheduled live classes.
Ready to begin?Start your self-paced professional development journey.
Apply for This Course →Need guidance?
Speak with CISCSM NIGERIA before applying or making payment if you need help selecting the appropriate route, membership category or programme.
Contact the Institute