Professional Standards · Membership · Education · CPD
The Chartered Institute of Sales and Customer Service Management (CISCSM NIGERIA)
Professional Standards

Professional Code of Conduct

The Code sets expectations for the conduct, competence and professional responsibility of CISCSM NIGERIA members.

Integrity and Honesty

Members should act honestly, avoid misleading conduct and maintain transparency in professional dealings.

Commitment to Excellence

Members should continually improve their knowledge, skills, competence and quality of professional practice.

Confidentiality

Members should protect confidential information and respect appropriate privacy and data-security obligations.

Professional Competence

Members should undertake work for which they are competent and maintain their capability through continuous professional development.

Respect and Fairness

Members should treat clients, colleagues, competitors and stakeholders fairly and respectfully.

Conflicts of Interest

Potential conflicts should be identified, disclosed and appropriately managed.

Responsibility to the Profession

Members should protect the reputation of the profession and contribute positively through knowledge, mentorship and responsible practice.

Compliance

Members should comply with applicable laws, regulations and professional obligations.

Accountability

Members are accountable for their professional actions, decisions and representations.

Professional Relationships

Members should build relationships founded on trust, respect, collaboration and effective communication.

Need guidance?

Speak with CISCSM NIGERIA before applying or making payment if you need help selecting the appropriate route, membership category or programme.

Contact the Institute

Take the next step

Choose the CISCSM NIGERIA pathway or service that matches your goal.

Experience RouteTraining RouteVerify a CredentialMember PortalContact CISCSM NIGERIA