Professional Standards · Membership · Education · CPD
Chartered Institute of Sales and Customer Service Management
Standards & Professional Practice

Professional Standards

The principles and expectations that support credible professional practice across sales and customer management.

Professional Standards at CISCSM

Professional recognition should reflect more than a title. It should be supported by relevant knowledge, applied competence, ethical behaviour, customer responsibility and continuing professional development.

Professional Competence

Members and practitioners should maintain knowledge and capability appropriate to their responsibilities.

Ethical Practice

Professional judgement should be exercised with integrity, fairness and respect for customers and stakeholders.

Customer Responsibility

Commercial objectives should be pursued alongside responsible customer treatment and sustainable relationships.

Continuous Development

Professionals should keep learning, reflecting and improving as markets, technology and customer expectations change.

Relationship to Membership

Experience Route assessment considers relevant experience, qualifications, responsibility, competence and professional standing. Membership grades should therefore be understood as professional recognition linked to demonstrated career level, not simply as purchased titles.

Read the CISCSM Professional Code of Conduct →

Need guidance?

Speak with CISCSM before applying or making payment if you need help selecting the appropriate route, membership category or programme.

Contact the Institute

Take the next step

Choose the CISCSM pathway or service that matches your goal.

Experience RouteTraining RouteVerify a CredentialMember PortalContact CISCSM