Professional Standards · Membership · Education · CPD
Chartered Institute of Sales and Customer Service Management
About CISCSM

Leadership & Governance

Professional bodies require accountable leadership, clear responsibilities and standards that protect the integrity of membership.

Leadership of the Institute

CISCSM is led through its governing and executive structures, which provide strategic direction, professional oversight and operational leadership.

President

Provides institutional leadership and supports the strategic direction and professional standing of the Institute.

Governing Council

Supports policy, governance, standards and the long-term development of the Institute.

Registrar

Oversees administration, membership operations, institutional records and implementation of approved policies.

Committees & Officers

Support membership, education, professional development, events and other areas of institutional work.

Governance Principles

Governance should support fairness, accountability, professional integrity, appropriate assessment, responsible use of Institute designations and consistent application of membership requirements.

Need guidance?

Speak with CISCSM before applying or making payment if you need help selecting the appropriate route, membership category or programme.

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Choose the CISCSM pathway or service that matches your goal.

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