Build the skills to win customers, grow revenue and strengthen relationships.
An 8-week professional development programme in Sales Management and Customer Relationship Management, designed around practical workplace application, structured assessment and professional recognition.
3 October – 21 November
5 December 2026
8 Weeks
Professional learning designed for real commercial and customer-facing work.
The CISCSM NIGERIA Training Route is for professionals and aspiring professionals who want structured development before progressing through the applicable professional certification and membership pathway.
Rather than treating sales and customer service as isolated functions, the programme develops the commercial, relationship and service capabilities organisations need to acquire customers, manage accounts, improve customer experience and support sustainable growth.
Professional Certification Through the Training Route
CISCSM NIGERIA professional certification is delivered through the structured Training Route. Applicants undertake the applicable professional training, assessment and certification requirements for their selected programme.
Short Courses are separate self-paced professional development programmes and are available independently from the Training Route.
One discipline or one connected professional pathway.
Select the programme that best matches your role, career direction and development goals.
Sales Management
Develop capability in sales planning, prospecting, customer acquisition, negotiation, account development, sales performance and revenue growth.
- Sales strategy & planning
- Consultative selling & negotiation
- Pipeline & performance management
- Key account development
Customer Relationship Management
Build practical capability in customer relationships, service quality, retention, customer experience, CRM strategy and long-term customer value.
- Strategic CRM
- Customer experience & service
- Retention & relationship development
- Customer insight & CRM technology
Sales Management + CRM
Connect revenue generation with customer relationship management to develop broader capability across acquisition, service, retention and growth.
- Complete Sales Management pathway
- Complete CRM pathway
- Integrated commercial perspective
- Combined professional credential pathway
Application and applicable induction fees are separate from programme tuition.
Choose how you want to learn.
The programme structure is designed to accommodate different schedules and locations.
Classroom
Face-to-face instructor-led sessions with direct interaction, discussion and practical engagement.
Best for: in-person learningVirtual Live
Structured instructor-led online sessions for participants who need location flexibility without losing live interaction.
Best for: remote live learningSelf-Paced
Flexible independent learning that allows participants to progress around work and personal commitments.
Best for: schedule flexibilityFrom enrolment to professional recognition.
Apply
Select your programme and preferred learning mode.
Learn
Complete structured professional learning across the 8-week programme.
Apply the Skills
Work through practical cases, exercises and workplace-focused activities.
Assessment
Complete the applicable programme assessment requirements.
Recognition
Receive the applicable professional certification, programme credential and membership recognition.
Capabilities that connect revenue performance with customer value.
Plan, manage and improve sales activity with greater commercial discipline.
Build stronger relationships across acquisition, service, retention and account development.
Understand service quality, expectations, customer journeys and relationship value.
Strengthen negotiation, presentation, persuasion and professional communication.
Understand how customer data, CRM systems and digital tools support better decisions.
Apply professional judgement, ethical conduct and responsible customer-facing practice.
Your entry qualification determines the applicable award level.
The framework below shows the professional membership recognition, certification and programme credential attached to each pathway.
SSCE
Foundation pathway- Student Membership
- Chartered Sales Professional (CSP)
- Diploma in Sales Management (DIP.SM)
- Student Membership
- Chartered Customer Relationship Professional (CCRP)
- Diploma in Customer Relationship Management (DIP.CRM)
- Student Membership
- Diploma in Sales and Customer Relationship Management (DIP.SCRM)
- Chartered Sales and Customer Service Professional (CSCSP)
OND
Graduate Diploma pathway- Affiliate Membership
- Chartered Sales Professional (CSP)
- Graduate Diploma in Sales Management (GDIP.SM)
- Affiliate Membership
- Chartered Customer Relationship Professional (CCRP)
- Graduate Diploma in Customer Relationship Management (GDIP.CRM)
- Affiliate Membership
- Graduate Diploma in Sales and Customer Relationship Management (GDIP.SCRM)
- Chartered Sales and Customer Service Professional (CSCSP)
HND / BSc
Postgraduate Diploma pathway- Associate Membership
- Chartered Sales Professional (CSP)
- Post Graduate Diploma in Sales Management (PGD.SM)
- Associate Membership
- Chartered Customer Relationship Professional (CCRP)
- Post Graduate Diploma in Customer Relationship Management (PGD.CRM)
- Associate Membership
- Post Graduate Diploma in Sales and Customer Relationship Management (PGD.SCRM)
- Chartered Sales and Customer Service Professional (CSCSP)
*Credential outcomes depend on entry qualification, selected programme, successful completion and the Institute’s applicable requirements.
Built for people responsible for customers, revenue and growth.
Build practical sales and customer relationship capability.
Join the next CISCSM NIGERIA Training Route and choose the learning mode that works for you.
Need guidance?
Speak with CISCSM NIGERIA before applying or making payment if you need help selecting the appropriate route, membership category or programme.
Contact the Institute