About This Course
Map customer journeys, identify friction and design more effective service experiences.
Study Mode100% Self-Paced Online
AccessLearn at your own pace
AssessmentOnline knowledge assessment
AwardCISCSM NIGERIA Certificate of Completion
What You Will Learn
- Journey mapping fundamentals
- Personas and customer needs
- Touchpoints and channels
- Customer emotions and pain points
- Moments that matter
- Service blueprint basics
- Prioritising improvements
- Turning journey insights into action
Who Should Enrol?
This course is suitable for professionals, managers, team leaders, business owners, graduates and career changers who want practical capability in customer journey mapping & service design.
Flexible Professional Learning
Study online at a time and pace that fits your work schedule. The programme is designed for practical application and does not require attendance at scheduled live classes.
Ready to begin?Start your self-paced professional development journey.
Apply for This Course →Need guidance?
Speak with CISCSM NIGERIA before applying or making payment if you need help selecting the appropriate route, membership category or programme.
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