About This Course
Build practical service, communication and customer-handling skills for consistent professional experiences.
Study Mode100% Self-Paced Online
AccessLearn at your own pace
AssessmentOnline knowledge assessment
AwardCISCSM NIGERIA Certificate of Completion
What You Will Learn
- Customer service standards and customer expectations
- Professional verbal and written communication
- Active listening and questioning skills
- Telephone, email and digital service etiquette
- Managing expectations and difficult conversations
- Service recovery and ownership
- Customer-centred behaviours and professionalism
- Personal action plan for service excellence
Who Should Enrol?
This course is suitable for professionals, managers, team leaders, business owners, graduates and career changers who want practical capability in customer service excellence & professional communication.
Flexible Professional Learning
Study online at a time and pace that fits your work schedule. The programme is designed for practical application and does not require attendance at scheduled live classes.
Ready to begin?Start your self-paced professional development journey.
Apply for This Course →Need guidance?
Speak with CISCSM NIGERIA before applying or making payment if you need help selecting the appropriate route, membership category or programme.
Contact the Institute