Post Graduate Diploma in Sales Management

You are welcome to Chartered Institute of Sales and Customer Service Management Examination Portal

We are delighted to have you here and wish you the very best as you embark on an exciting journey toward a rewarding career with us.

Online Examinations

Our online assessments are designed to evaluate your understanding of the training materials and ensure your readiness for the next step in your professional development. Here's what you need to know:

  • Format: The assessment consists of 100 multiple-choice questions.
  • Pass Mark: A minimum score of 50% is required to pass.
  • Instant Results: Your answers will be automatically graded, allowing you to immediately see your results.
  • Retake Option: If you don’t pass on your first attempt, don’t worry! You can retake the exam and try again.

Need Assistance?

Whether you are currently enrolled on our platform or seeking information, our dedicated support team is here to help. Feel free to reach out to us with any inquiries at info@ciscsm.org

Thank you for choosing Chartered Institute of Sales and Customer Service Management. We are committed to supporting your growth and success.

1 / 100

    1.
  • What is a primary benefit of upselling?

2 / 100

    2.
  • What is the purpose of consultative selling?

3 / 100

    3.
  • What is the primary responsibility of a sales leader?

4 / 100

    4.
  • Which tool helps visualize sales performance data?

5 / 100

    5.
  • What is essential for risk management in sales?

6 / 100

    6.
  • Which framework helps resolve ethical dilemmas?

7 / 100

    7.
  • What is the main purpose of CRM?

8 / 100

    8.
  • Why is customer retention important?

9 / 100

    9.
  • What is the primary role of a sales manager?

10 / 100

    10.
  • What is an example of a CRM platform?

11 / 100

    11.
  • What is the role of KPIs in sales?
    • A.
    • B.
    • C.

12 / 100

    12.
  • What is a key consideration when entering global markets?

13 / 100

    13.
  • What is the purpose of lead scoring?

14 / 100

    14.
  • What is the first step in implementing a CRM strategy?

15 / 100

    15.
  • What is the purpose of prescriptive analytics in sales?
    • A.
    • B.
    • C.

16 / 100

    16.
  • What does customer lifetime value (CLV) help determine?

17 / 100

    17.
  • Which decision-making tool is used to assess strengths, weaknesses, opportunities, and threats?

18 / 100

    18.
  • How does CRM improve customer satisfaction?

19 / 100

    19.
  • What is a key ethical principle in sales?

20 / 100

    20.
  • What is the main benefit of a 360-degree customer view?

21 / 100

    21.
  • Which strategy involves collaborating with local firms to share resources?

22 / 100

    22.
  • Which leadership model emphasizes trust and innovation?

23 / 100

    23.
  • How does lead scoring benefit sales teams?

24 / 100

    24.
  • What is a benefit of sales automation tools?

25 / 100

    25.
  • What is the key challenge of CRM implementation?

26 / 100

    26.
  • How can a leader motivate their sales team?

27 / 100

27. What is the main focus of consultative selling?

28 / 100

    28.
  • Which CRM tool helps track customer interactions?

29 / 100

    29.
  • Which of these metrics measures sales efficiency?

30 / 100

    30.
  • How does CRM improve customer retention?

31 / 100

    31.
  • In the context of sales, what does PESTEL analysis evaluate?

32 / 100

    32.
  • Which law impacts global sales compliance?

33 / 100

    33.
  • Which of these is a direct sales strategy?

34 / 100

    34.
  • Which of the following is a benefit of key account management?

35 / 100

    35.
  • How can teams manage cultural differences effectively?
    • A.
    • B.
    • C.

36 / 100

    36.
  • Which metric is used to measure sales efficiency?

37 / 100

    37.
  • What does a 360-degree customer view include?
    • A.
    • B.
    • C.

38 / 100

    38.
  • What is the focus of ethical sales leadership?
    • A. Maximizing profits at all costs
    • B. Building trust and transparency
    • C. Reducing operational costs

39 / 100

    39.
  • Which governance principle ensures stakeholder fairness?
    • A.
    • B.
    • C.

40 / 100

    40.
  • How does storytelling benefit sales presentations?

41 / 100

    41.
  • Which leadership style emphasizes flexibility?

42 / 100

    42.
  • What is the purpose of CRM automation?

43 / 100

    43.
  • What is the purpose of a sales pipeline?

44 / 100

    44.
  • What is a significant advantage of consultative selling?

45 / 100

    45.
  • Which of the following is an emerging CRM technology?

46 / 100

    46.
  • Why is transparency important in sales compliance?
    • A.
    • B.
    • C.

47 / 100

    47.
  • What is a critical element of global sales compliance?

48 / 100

    48.
  • What is essential for maintaining sales data integrity?

49 / 100

    49.
  • What does AI-driven predictive analytics do?
    • A.
    • B.
    • C.

50 / 100

    50.
  • What is the purpose of CRM analytics?

51 / 100

    51.
  • What is the benefit of integrating CRM with other business tools?

52 / 100

    52.
  • Which quality is essential for a sales leader?

53 / 100

    53.
  • What is the main purpose of a sales funnel?

54 / 100

54. What is the primary role of a strategic sales leader?

55 / 100

    55.
  • What is a core principle of solution selling?

56 / 100

    56.
  • What is the key to successful CRM adoption?

57 / 100

    57.
  • How does CRM integration benefit sales teams?

58 / 100

    58.
  • Which tool helps track sales activities?

59 / 100

    59.
  • What is a defining characteristic of transformational leadership?

60 / 100

    60.
  • Which ethical principle protects customer data?

61 / 100

    61.
  • What is the focus of customer-centric sales strategies?

62 / 100

    62.
  • What is a benefit of cross-selling?

63 / 100

    63.
  • What is a primary responsibility of a sales leader?

64 / 100

    64.
  • Which technique is commonly used in value-based selling?

65 / 100

    65.
  • Which KPI is crucial for evaluating CRM performance?

66 / 100

    66.
  • What is the main challenge in CRM implementation?

67 / 100

    67.
  • Which CRM feature enhances sales forecasting?
    • A.
    • B.
    • C.

68 / 100

    68.
  • What is a common metric for global sales performance?
    • A.
    • B.
    • C.

69 / 100

    69.
  • What is an example of unethical sales behavior?
    • A.
    • B.
    • C. Providing clear pricing details

70 / 100

    70.
  • What is the role of transformational leadership in sales?

71 / 100

    71.
  • What is the focus of a value-based selling strategy?

72 / 100

    72.
  • Which tool helps sales teams manage customer data efficiently?

73 / 100

    73.
  • How does a sales leader build a high-performing team?

74 / 100

    74.
  • What does predictive analytics in CRM help with?

75 / 100

    75.
  • What is a common KPI for measuring CRM effectiveness?

76 / 100

    76.
  • What is a common ethical dilemma in sales?

77 / 100

    77.
  • How does emotional intelligence benefit sales leaders?

78 / 100

    78.
  • What is a benefit of integrating AI into sales processes?
    • A.
    • B.
    • C.

79 / 100

    79.
  • What is a benefit of data governance?

80 / 100

    80.
  • Which sales strategy focuses on repeat business?

81 / 100

    81.
  • What is the primary goal of key account management?

82 / 100

    82.
  • What is a key objective of sales forecasting?

83 / 100

    83.
  • Which AI application enhances customer engagement?

84 / 100

    84.
  • How does social CRM differ from traditional CRM?

85 / 100

    85.
  • What type of culture relies heavily on implicit communication?

86 / 100

    86.
  • How does CRM support customer segmentation?

87 / 100

    87.
  • What is a KPI for CRM success?

88 / 100

    88.
  • Why is ethical leadership vital in sales?

89 / 100

    89.
  • Which of the following is a key principle of relationship selling?

90 / 100

    90.
  • What is a critical skill for strategic sales leadership?

91 / 100

    91.
  • How does digital sales differ from traditional sales?

92 / 100

    92.
  • Which skill is critical for effective sales coaching?

93 / 100

    93.
  • What is a characteristic of high-context cultures?

94 / 100

    94.
  • Which feature of CRM supports sales forecasting?

95 / 100

    95.
  • What is essential for managing global sales teams?
    • A.
    • B.
    • C.

96 / 100

    96.
  • What is critical for effective sales coaching?

97 / 100

    97.
  • How does storytelling enhance sales presentations?
    • A.
    • B.
    • C.

98 / 100

    98.
  • What is the focus of social CRM?

99 / 100

    99.
  • Which factor is most critical in B2B sales?

100 / 100

    100.
  • Why is active listening important for leaders?

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0%

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Post Graduate Diploma in Sales Management

You are welcome to Chartered Institute of Sales and Customer Service Management Examination Portal

We are delighted to have you here and wish you the very best as you embark on an exciting journey toward a rewarding career with us.

Online Examinations

Our online assessments are designed to evaluate your understanding of the training materials and ensure your readiness for the next step in your professional development. Here's what you need to know:

  • Format: The assessment consists of 100 multiple-choice questions.
  • Pass Mark: A minimum score of 50% is required to pass.
  • Instant Results: Your answers will be automatically graded, allowing you to immediately see your results.
  • Retake Option: If you don’t pass on your first attempt, don’t worry! You can retake the exam and try again.

Need Assistance?

Whether you are currently enrolled on our platform or seeking information, our dedicated support team is here to help. Feel free to reach out to us with any inquiries at info@ciscsm.org

Thank you for choosing Chartered Institute of Sales and Customer Service Management. We are committed to supporting your growth and success.

1 / 100

    1.
  • What is the benefit of integrating CRM with other business tools?

2 / 100

    2.
  • What is a common metric for global sales performance?
    • A.
    • B.
    • C.

3 / 100

    3.
  • What is a key objective of sales forecasting?

4 / 100

    4.
  • What is a common KPI for measuring CRM effectiveness?

5 / 100

    5.
  • What is a key ethical principle in sales?

6 / 100

    6.
  • What is a defining characteristic of transformational leadership?

7 / 100

    7.
  • What is the focus of a value-based selling strategy?

8 / 100

    8.
  • Which factor is most critical in B2B sales?

9 / 100

    9.
  • What is a common ethical dilemma in sales?

10 / 100

    10.
  • What is the primary role of a sales manager?

11 / 100

    11.
  • Which metric is used to measure sales efficiency?

12 / 100

    12.
  • What is a KPI for CRM success?

13 / 100

    13.
  • Which of these is a direct sales strategy?

14 / 100

    14.
  • Which leadership style emphasizes flexibility?

15 / 100

    15.
  • Which CRM feature enhances sales forecasting?
    • A.
    • B.
    • C.

16 / 100

    16.
  • What is the main benefit of a 360-degree customer view?

17 / 100

    17.
  • In the context of sales, what does PESTEL analysis evaluate?

18 / 100

    18.
  • How does CRM integration benefit sales teams?

19 / 100

    19.
  • How does CRM support customer segmentation?

20 / 100

    20.
  • Which strategy involves collaborating with local firms to share resources?

21 / 100

    21.
  • What is a significant advantage of consultative selling?

22 / 100

    22.
  • What is a key consideration when entering global markets?

23 / 100

    23.
  • How can a leader motivate their sales team?

24 / 100

    24.
  • What is a characteristic of high-context cultures?

25 / 100

    25.
  • What is a critical element of global sales compliance?

26 / 100

    26.
  • What is a primary responsibility of a sales leader?

27 / 100

    27.
  • What is a benefit of data governance?

28 / 100

    28.
  • Which of the following is a benefit of key account management?

29 / 100

    29.
  • Which KPI is crucial for evaluating CRM performance?

30 / 100

    30.
  • How can a leader motivate their sales team?

31 / 100

    31.
  • What is a benefit of integrating AI into sales processes?
    • A.
    • B.
    • C.

32 / 100

    32.
  • What is an example of a CRM platform?

33 / 100

    33.
  • How does digital sales differ from traditional sales?

34 / 100

    34.
  • What is the purpose of consultative selling?

35 / 100

    35.
  • How does storytelling enhance sales presentations?
    • A.
    • B.
    • C.

36 / 100

    36.
  • What is the focus of ethical sales leadership?
    • A. Maximizing profits at all costs
    • B. Building trust and transparency
    • C. Reducing operational costs

37 / 100

    37.
  • What is the focus of customer-centric sales strategies?

38 / 100

    38.
  • What is essential for risk management in sales?

39 / 100

    39.
  • What is a core principle of solution selling?

40 / 100

    40.
  • What is a feature of servant leadership in sales?

41 / 100

    41.
  • Which of the following is an emerging CRM technology?

42 / 100

42. What is the primary role of a strategic sales leader?

43 / 100

    43.
  • What is an example of unethical sales behavior?
    • A.
    • B.
    • C. Providing clear pricing details

44 / 100

    44.
  • Why is transparency important in sales compliance?
    • A.
    • B.
    • C.

45 / 100

    45.
  • What is the key to successful CRM adoption?

46 / 100

    46.
  • What is the role of transformational leadership in sales?

47 / 100

    47.
  • Which governance principle ensures stakeholder fairness?
    • A.
    • B.
    • C.

48 / 100

    48.
  • What is a benefit of sales automation tools?

49 / 100

    49.
  • What is the purpose of a sales pipeline?

50 / 100

    50.
  • What does a 360-degree customer view include?
    • A.
    • B.
    • C.

51 / 100

    51.
  • What is the role of KPIs in sales?
    • A.
    • B.
    • C.

52 / 100

    52.
  • How do sales analytics tools improve decision-making?

53 / 100

    53.
  • Which AI application enhances customer engagement?

54 / 100

    54.
  • What is the purpose of CRM analytics?

55 / 100

    55.
  • What does customer lifetime value (CLV) help determine?

56 / 100

    56.
  • What is the focus of social CRM?

57 / 100

    57.
  • What is the purpose of CRM automation?

58 / 100

    58.
  • What is the first step in implementing a CRM strategy?

59 / 100

    59.
  • Which quality is essential for a sales leader?

60 / 100

    60.
  • What is the purpose of prescriptive analytics in sales?
    • A.
    • B.
    • C.

61 / 100

    61.
  • Which technique is commonly used in upselling?

62 / 100

    62.
  • Which tool helps visualize sales performance data?

63 / 100

    63.
  • What is essential for managing global sales teams?
    • A.
    • B.
    • C.

64 / 100

    64.
  • Which decision-making tool is used to assess strengths, weaknesses, opportunities, and threats?

65 / 100

    65.
  • How does CRM improve customer retention?

66 / 100

    66.
  • Which of the following is a key principle of relationship selling?

67 / 100

    67.
  • How does CRM improve customer satisfaction?

68 / 100

68. What is the main focus of consultative selling?

69 / 100

    69.
  • Which ethical principle protects customer data?

70 / 100

    70.
  • Which of these metrics measures sales efficiency?

71 / 100

    71.
  • What is a primary benefit of upselling?

72 / 100

    72.
  • Which skill is critical for effective sales coaching?

73 / 100

    73.
  • What is essential for maintaining sales data integrity?

74 / 100

    74.
  • What is the main challenge in CRM implementation?

75 / 100

    75.
  • Which tool helps track sales activities?

76 / 100

    76.
  • What type of culture relies heavily on implicit communication?

77 / 100

    77.
  • What is the key challenge of CRM implementation?

78 / 100

    78.
  • What is the primary responsibility of a sales leader?

79 / 100

    79.
  • What does predictive analytics in CRM help with?

80 / 100

    80.
  • Which leadership model emphasizes trust and innovation?

81 / 100

    81.
  • Why is customer retention important?

82 / 100

    82.
  • What is the main purpose of a sales funnel?

83 / 100

    83.
  • Which technique is commonly used in value-based selling?

84 / 100

    84.
  • How does lead scoring benefit sales teams?

85 / 100

    85.
  • Why is ethical leadership vital in sales?

86 / 100

    86.
  • What is critical for effective sales coaching?

87 / 100

    87.
  • What is a critical skill for strategic sales leadership?

88 / 100

    88.
  • What is the purpose of lead scoring?

89 / 100

    89.
  • Why is active listening important for leaders?

90 / 100

    90.
  • How does social CRM differ from traditional CRM?

91 / 100

    91.
  • Which CRM tool helps track customer interactions?

92 / 100

    92.
  • Which sales strategy focuses on repeat business?

93 / 100

    93.
  • What is a benefit of cross-selling?

94 / 100

    94.
  • How does a sales leader build a high-performing team?

95 / 100

    95.
  • Which framework helps resolve ethical dilemmas?

96 / 100

    96.
  • How does storytelling benefit sales presentations?

97 / 100

    97.
  • Which feature of CRM supports sales forecasting?

98 / 100

    98.
  • Which law impacts global sales compliance?

99 / 100

    99.
  • How does emotional intelligence benefit sales leaders?

100 / 100

    100.
  • What is the main purpose of CRM?

Your score is

0%