Who We Are

At the Chartered Institute of Sales and Customer Service Management (CISCSM), we are a distinguished professional body dedicated to advancing the fields of sales and customer service management. Our institute, with a presence in Lagos, Nigeria, the United Kingdom, and the United States, serves professionals and organizations worldwide who seek to excel in these critical industries. Whether you’re interested in customer service training, sales certification, or CRM courses, CISCSM offers programs tailored to meet your career goals.

Our Background

Founded to address the increasing demand for certified sales professionals and customer service experts, CISCSM has established itself as a leader in professional development. Our mission is to create and uphold a standard of excellence in sales and customer service management through a globally recognized framework for certification and continuous professional development (CPD).

Our Values

• Excellence: We are committed to providing the highest quality in all of our customer service certification programs and services, ensuring that professionals in Nigeria, the UK, the US, and beyond gain the necessary skills to thrive in their careers. Our certification programs are globally recognized, positioning you as a customer service management expert.
• Integrity: Ethical behavior and trust are at the core of our values. Whether you’re pursuing customer service certification in Lagos, London, or New York, our professional guidelines and codes of conduct ensure that integrity is upheld across all levels. This emphasis on ethical behavior is central to our customer service and sales management courses.
• Innovation: With advancements in technology and customer service methodologies, CISCSM stays ahead of the curve. We continually integrate new tools and practices, such as CRM courses and customer experience management, that enable our members to lead in their respective fields.
• Collaboration: Our global presence fosters a thriving community of professionals. By connecting members across Nigeria, the UK, and the US, we encourage knowledge sharing and collaborative growth, providing access to a network of certified customer service professionals and sales experts.

What We Do

At CISCSM, we offer a comprehensive range of services tailored to meet the needs of professionals in sales and customer service management, from entry-level employees to senior executives.

• Professional Certification: Our customer service training and sales certification programs cater to professionals at various stages of their careers. Whether you’re in Lagos, the UK, or the US, our certified customer service professional credentials are recognized globally and enhance your professional standing in the industry.
• Continuous Professional Development (CPD): Through customer service courses, workshops, seminars, webinars, and access to online resources, we keep our members up-to-date with the latest industry trends and best practices. Whether in Nigeria, London, or Los Angeles, our CPD programs provide lifelong learning opportunities.
• Industry Research and Publications: As a thought leader, CISCSM publishes reports and research that shape the future of sales and customer service management. Our customer service management and sales strategies publications are valuable resources for professionals across the globe.
• Networking and Events: We host a variety of events in Nigeria, the United Kingdom, and the United States, where members can network with peers and industry leaders, gaining insights and forging professional connections. These events provide opportunities to engage with customer service and sales management professionals worldwide.
• Advocacy and Thought Leadership: We advocate for ethical practices and professional recognition in customer service and sales management. Our work with businesses, governments, and educational institutions worldwide ensures the continued advancement of the profession.

Global Presence

With a solid presence in Lagos, Nigeria, the United Kingdom, the United States, and other global markets, CISCSM is positioned as a truly international institute. Our diverse global reach enables us to support professionals across different cultural and business environments, providing the tools and knowledge required to succeed in customer service and sales management in today’s globalized marketplace

Why Choose CISCSM?

By choosing CISCSM, you’re joining a prestigious organization that is committed to your career advancement. Our comprehensive sales management certification programs, customer service training, continuous professional development offerings, and global network of professionals make us the ideal partner for individuals in Nigeria, the UK, the US, and around the world who are looking to excel in sales and customer service management.