Who We Are
The Chartered Institute of Sales and Customer Service Management (CISCSM) is an international professional examining body with a strong presence in Nigeria. The Institute was formally established as an offshoot of its Parent Corporate Body incorporated and granted Corporate Charter in the State of Kentucky, United States of America, and operates in accordance with internationally accepted professional and regulatory standards.
CISCSM is the leading professional body dedicated to advancing the practice of Sales Management, Customer Service, Customer Experience, and Customer Relationship Management in Nigeria and across the global business environment. The Institute is committed to promoting professional competence, ethical conduct, continuous learning, and global best practices among professionals within the sales and customer management industry.
Through structured professional certification programmes, executive training, corporate workshops, professional examinations, and Continuing Professional Development (CPD) programmes, CISCSM contributes significantly to human capital development and workforce capacity building in both the public and private sectors. Its professional certifications are designed to meet local industry needs while aligning with internationally recognized standards.
As an international professional body, CISCSM operates a centralized regulatory and quality assurance framework under its Corporate Headquarters in Kentucky, USA, while granting operational autonomy to its national chapters for the administration of training, examinations, and membership within their respective jurisdictions.
The CISCSM Nigeria Chapter serves as the national coordinating council responsible for professional training, certification, examinations, membership administration, and industry engagement within Nigeria. The Chapter works in close collaboration with corporate organizations, training institutions, government agencies, and relevant stakeholders to uphold professional standards and drive service excellence across all sectors of the economy.
CISCSM is therefore positioned as a trusted authority for professional certification, professional development, and capacity building in Sales and Customer Service Management, contributing meaningfully to improved service delivery, customer satisfaction, business performance, and sustainable economic development.
CISCSM is the leading professional body dedicated to advancing the practice of Sales Management, Customer Service, Customer Experience, and Customer Relationship Management in Nigeria and across the global business environment. The Institute is committed to promoting professional competence, ethical conduct, continuous learning, and global best practices among professionals within the sales and customer management industry.
Through structured professional certification programmes, executive training, corporate workshops, professional examinations, and Continuing Professional Development (CPD) programmes, CISCSM contributes significantly to human capital development and workforce capacity building in both the public and private sectors. Its professional certifications are designed to meet local industry needs while aligning with internationally recognized standards.
As an international professional body, CISCSM operates a centralized regulatory and quality assurance framework under its Corporate Headquarters in Kentucky, USA, while granting operational autonomy to its national chapters for the administration of training, examinations, and membership within their respective jurisdictions.
The CISCSM Nigeria Chapter serves as the national coordinating council responsible for professional training, certification, examinations, membership administration, and industry engagement within Nigeria. The Chapter works in close collaboration with corporate organizations, training institutions, government agencies, and relevant stakeholders to uphold professional standards and drive service excellence across all sectors of the economy.
CISCSM is therefore positioned as a trusted authority for professional certification, professional development, and capacity building in Sales and Customer Service Management, contributing meaningfully to improved service delivery, customer satisfaction, business performance, and sustainable economic development.