BECOME A CHARTERED MEMBER
BASED ON YOUR WORK EXPERIENCE
Advance your career, build credibility, and join a thriving community of experts. Apply via the Direct Membership Route—assessment is based on your work experience, qualifications, and contributions to the profession.
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Trusted by professionals across Nigeria & the diaspora
Who Is Direct Membership For?
The Direct Membership route is specifically designed for professionals who have accumulated substantial experience in the fields of Sales, Customer Service, Customer Experience, Account Management, Contact Centre, and related roles . It provides a streamlined pathway for seasoned professionals who seek formal recognition of their expertise, skills, and accomplishments without the need for additional foundational coursework or examinations.
Working Professionals
Leverage your years of hands‑on experience to earn a chartered title without repeating entry‑level training.
Consultants & Trainers
Validate your portfolio and thought leadership with a recognized professional credential.
Managers & Team Leads Showcase leadership, results, and impact across revenue growth, retention, and customer satisfaction.
Membership Levels
Fees apply differently for Online vs Physical induction. Select the route that fits your profile. (You can update these figures to match your latest circular.)
Associate Member (ACISCSM)
Who it’s for: Early-career professionals growing into specialist or supervisory roles.
Experience: 1–3 years
Fees: Online Induction ₦90,000 | Physical Induction ₦110,000
Full Member (MCISCSM)
Who it’s for: Mid-to-senior professionals with strong impact in sales, CX, CRM, or service operations.
Experience: 4–8 years
Fees: Online ₦120,000 | Physical ₦140,000
Fellow Membership (FCISCSM)
Who it’s for: Senior leaders with proven achievements, strategy responsibility, or organization-wide impact.
Experience: 9–15 years
Fees: Online ₦170,000 | Physical ₦190,000
Doctoral Fellow (DR.FCISCSM)
Who it’s for: Top-tier experts and executives with exceptional professional/academic distinction.
Experience: 15+ years and MSc/MBA
Fees: Online ₦250,000 | Physical ₦270,000
Available Certification (Choose One with Your Membership)
1. Chartered Sales Professional (CSP)®
2. Chartered Customer Relationship Professional (CCRP)®
3. Chartered Sales and Marketing Coordinator (CSMC)®
4. Chartered Sales and Customer Service Professional (CSCSP)®
5. Certified Customer Care Professional (CCCP)®
6. Certified Regional Sales Manager (CRSM)®
7. Customer Relationship Management Director (CRMD)®
8. Customer Relationship Management Manager (CRMM)®
9. Chartered Customer Experience Consultant (CCEC)®
10. Chartered Sales Consultant (CSC)®
11. Chartered Sales Manager (CSM)®
12. Chartered Account Relationship Manager (CARM)®
13. Chartered Key Account Manager (CKAM)®
14. Chartered Client Relationship Manager (CCRM)®
15. Chartered Corporate Client Service Executive (CCSE)®
What You’ll Get
A streamlined process from application to induction.
Recognized Credential
Use ACISCSM / MCISCSM / FCISCSM / DFCISCSM post‑nominals on your profile, CV, and proposals.
Directory Listing
Be found by organizations seeking verified experts in Sales & Customer Service.
Community & Events
Access to webinars, workshops, Customer Service Week, and induction ceremonies.
Career Growth
Boost trust with employers and clients; unlock senior roles and consulting opportunities.