Customer Service Week 2025

6th – 11th October 2025

Customer Service Week 2025

Theme: Driving Sales with the Right Customer Experience in a Digital Economy.

• 6 days of practical workshops, case studies & live coaching
• Daily online sessions (Zoom & YouTube) + Physical Induction on Sat, Oct 11

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Event Schedule 6th –11th October 2025

Daily sessions are online (Zoom + YouTube). Final Induction Ceremony holds physically in Lagos and online.

Day 1

Ugochi Ossai – Executive & Leadership Coach

🌟 Meet Our Speaker – Ugochi Ossai!
As an Executive & Leadership Coach, she brings deep insights on effective communication that drives results.
📌 Topic: Communication that Connects: Listening, Understanding, and Responding Effectively

🗓 6th October, 2025
🕢 7:30 – 9:00 PM (WAT)
📍 Live on Zoom & YouTube

Day 2

Otome Oyo – Lead Consultant, Harlequin Paige

🔥 In a competitive market, branding is everything!
Join Otome Oyo as he reveals how to use branding to stand out and drive customer loyalty.

📌 Topic: The Power of Branding in a Competitive Market

🗓 7th October, 2025
🕢 7:30 – 9:00 PM (WAT)
📍 Live on Zoom & YouTube

Day 3

Muhammad Arshad – General Manager, SBC Tanzania Limited

💡Leadership that inspires sales!
Muhammad Arshad will share practical insights on how teams can be inspired through service to achieve greater sales results.

📌 Topic: Inspiring Teams for Sales Through Service

🗓 8th October, 2025
🕢 7:30 – 9:00 PM (WAT)
📍 Live on Zoom & YouTube

Day 4

Kamani Naidoo – CEO & Co-founder, SKAI Holdings

🤝 Trust & Loyalty = Long-term Success!
Learn from Kamani Naidoo how to build customer trust and loyalty through excellent service delivery.

📌 Topic: Building Trust and Loyalty Through Excellent Service

🗓 9th October, 2025
🕢 7:30 – 9:00 PM (WAT)
📍 Live on Zoom & YouTube

Day 5

Sunday O. Fayose – Managing Consultant, Global Education Communication Venture

🚀 Turning Complaints into Opportunities!
Sunday O. Fayose will be teaching practical strategies to handle difficult customers with grace and transform complaints into powerful opportunities.

📌 Topic: Turning Complaints into Opportunities: Handling Difficult Customers with Grace

📌 Topic: Building Trust and Loyalty Through Excellent Service

🗓 10th October, 2025
🕢 7:30 – 9:00 PM (WAT)
📍 Live on Zoom & YouTube

Day 6

Dr. Steve Akadiri – Head Branch Operation, Capital Express Assurance Ltd

🧠 Master the Psychology of Selling!
Dr. Steve Akadiri will guide you on how to influence customer decisions using proven psychological strategies.

📌 Topic: The Psychology of Selling: How to Influence Customer’s Decision

🗓 11th October, 2025
🕢 11am (WAT)
📍 Live on Zoom & YouTube

Day 6

Dr. Paschal Obinna Dike – Managing Director, DEGA Multi Concept Ltd

📈 It’s not just about sales, it’s about relationships!
Dr. Paschal Obinna Dike will show you how to build long-term relationships with customers that go beyond one-time transactions.

📌 Topic: Building a Long-Term Relationship, Not Just One-Time Sales

🗓 11th October, 2025
🕢 11am (WAT)
📍 Live on Zoom & YouTube