Privacy Policy

Effective Date: 16th September 2025

The Chartered Institute of Sales and Customer Service Management (CISCSM) is committed to protecting the privacy of our members, applicants, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By engaging with CISCSM through our website, membership portals, training programs, or any of our services, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Identity Information: Full name, date of birth, gender, nationality.

• Contact Information: Address, phone number, email address.

• Professional Information: Employment details, qualifications, work experience, CVs.

• Financial Information: Payment records for membership, courses, certifications, or events.

• Technical Information: IP address, browser type, device information, and cookies when visiting our websites.

2. How We Use Your Information

CISCSM uses personal information for the following purposes:

• To process membership applications, renewals, and upgrades.

• To provide access to training programs, certifications, and professional resources.

• To issue certificates, membership IDs, and verification services.

• To send relevant updates, newsletters, and promotional communications (only with your consent).

• To comply with regulatory requirements under Nigerian law and international standards.

• To improve our website, services, and overall member experience.

3. How We Share Your Information

We may share your personal data only in the following situations:

• With Service Providers: For payment processing, certification printing, IT hosting, and customer service.

• With Regulatory Authorities: Where required by law or government regulations.

• With Affiliates & Partners: For joint programs (e.g., collaborations with UK, US, and Nigerian institutions).

• With Public Verification Systems: To confirm membership and certification authenticity.

We do not sell or rent personal information to third parties.

4. Data Protection & Security

• We implement industry-standard security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.

• Access to personal data is restricted to authorized CISCSM staff and service providers.

• We comply with the Nigeria Data Protection Act (NDPA), General Data Protection Regulation (GDPR), and other applicable laws.

5. Cookies & Tracking Technologies

Our websites may use cookies and analytics tools to:

• Improve functionality and user experience.

• Monitor traffic and engagement.

• Customize marketing campaigns.

Users may disable cookies via their browser settings, but this may limit website functionality.

6. Data Retention

We retain personal information only as long as necessary:

• For active membership and certification purposes.

• To comply with legal obligations and resolve disputes.

• To maintain accurate records for verification.

7. Your Rights

You have the right to:

• Request access to your personal data.

• Correct or update inaccurate information.

• Withdraw consent for marketing communications.

• Request deletion of your personal data (subject to legal and institutional obligations).

8. International Data Transfers

As CISCSM operates in Nigeria, the UK, and the USA, your data may be transferred across borders. We ensure that such transfers comply with applicable data protection regulations.

9. Children’s Privacy

CISCSM services are not intended for individuals under 18 without parental consent. We do not knowingly collect personal information from minors.

10. Updates to this Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The revised policy will be posted on our website with the updated effective date.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us:

Chartered Institute of Sales and Customer Service Management (CISCSM)

• Email: hello@ciscsm.org

• Phone: +234 9125162581

• Website: www.ciscsm.org

• Office: 88 Iju Road Ifako Ogba Lagos