8‑Week Intensive Training & Certification

Gain the knowledge, skills, and global credentials to excel in today’s competitive business environment. Flexible learning via
Classroom, Virtual Instructor‑Led, and Self‑Paced options

Join our next cohort 10th January 2026

Why Enroll?

Gain internationally respected certifications that enhance your professional profile.
Improve your skills in sales strategies, customer engagement, and service leadership.
Network with like‑minded professionals and industry experts.
Position yourself for career growth, promotions, and new opportunities.

Programme Highlights

3 Professional Certifications: 
Walk away with three globally recognized certifications based on your highest qualification that strengthen your CV and prove your expertise in sales, CRM, and customer service.
Comprehensive Curriculum:
You’ll learn the real things that matter — from Sales Management to Customer Relationship Management (CRM) and Customer Service Excellence, all structured for today’s business environment.
Expert Faculty:
Every session is handled by seasoned professionals and industry leaders who have actually done the work — not just theory.
Flexible Learning:
Join in the way that works for you: classroom, virtual, or self-paced. Classes include interactive sessions, practical case studies, and assessments to help you apply what you learn immediately.

COURSE CURRICULUM

Over the duration of this course, you’ll work your way through the following modules:

Week 1: Foundations
Sales Course – Foundations of Sales Management
– Role and importance of sales in business growth
– Functions and responsibilities of the sales manager
– The sales cycle overview
– Aligning sales with overall business strategy

CRM Course – Foundations of Customer Relationship Management
– Evolution and importance of CRM
– CRM as a strategic business tool
– CRM in B2B vs. B2C contexts
– Building a customer-centric culture

Week 2: Understanding Customers
Sales Course – Understanding Customers in Sales
– Consumer vs. organizational buying behavior
– Prospecting and qualifying leads
– Customer profiling and segmentation
– Value-based and consultative selling

CRM Course – Customer Needs & Expectations
– Identifying customer needs and preferences
– Customer behavior analysis
– Segmentation and personalization in CRM
– Designing customer experience strategies

Week 3: Sales Process & Customer Experience
Sales Course – Sales Process and Techniques
– Stages in the sales process
Building rapport and trust
-Handling objections effectively
– Closing strategies and after-sales follow-up

CRM Course – Customer Journey & Experience Management
– Mapping the customer journey
– Critical customer touchpoints
– Designing exceptional customer experiences
– Emotional drivers of loyalty and satisfaction

Week 4: Strategy & Engagement
Sales Course – Sales Strategy & Planning
– Sales forecasting techniques
– Pipeline and territory management
– Key account management strategies
– Aligning sales goals with organizational objectives

CRM Course – Customer Engagement Strategy
Principles of customer engagement
– Multi-channel engagement (digital, physical, social)
– Personalization and co-creation in CRM
– Driving customer advocacy through engagement

Week 5: Performance & Retention
Sales Course – Sales Performance & Leadership
– Monitoring and evaluating sales team performance
– KPIs and dashboards for sales managers
– Motivating and rewarding salespeople
– Leadership in salesforce management

CRM Course – Customer Loyalty & Retention
– Designing and implementing loyalty programs
– Customer retention strategies
– Reducing churn and increasing lifetime value
– Metrics: CLV, NPS, CES, and satisfaction indexes

Week 6: Technology & Future Trends
– Sales Course – Digital Sales & Technology
– Sales automation tools and CRM integration
– Social selling and e-commerce strategies
– AI and predictive analytics in sales management
– Emerging global sales practices

CRM Course – CRM Technology & Future Directions
– Selecting and implementing CRM systems
– Integrating CRM with marketing and sales tools
– Data privacy, protection, and ethical considerations
– Future CRM innovations (AI, blockchain, predictive analytics).

Week 7: Running Effective Digital Advert
– Facebook & Instagram Advertising
Mastering campaign objectives, targeting, creatives, budgeting, optimization, and analytics across Meta platforms.
– Email Marketing for Lead Generation & Nurturing
Building subscriber lists, crafting persuasive email content, automation sequences, segmentation, and performance measurement.
– AI for Sales & Marketing
Leveraging AI tools for content creation, campaign optimization, audience targeting, lead management, and marketing automation.

Week 8: Examination
A final assessment designed to evaluate participants’ understanding and practical application of all topics covered during the course.

Certifications To Be Awarded

Choose a route that matches your current qualification. All routes include CISCSM membership.

SSCE/DIPLOMA – Sales Management

Fee: ₦150,000 | $300

SSCE/DIPLOMA – Customer Relationship Management

Fee: ₦150,000 | $300

SSCE/DIPLOMA – Sales & CRM (Both)

Fee: ₦250,000 | $500

OND/NCE - 3 IN 1 Course in Sales Management

Fee: ₦150,000 | $300

OND/NCE - 3 IN 1 in Customer Relationship Management

Fee: ₦150,000 | $300

OND/NCE - Sales & CRM (Both)

Fee: ₦250,000 | $500

Degree Holder - 3 IN 1 Course in Sales Management

Fee: ₦150,000 | $300

Degree Holder - 3 IN 1 Course in Customer Relationship Management

Fee: ₦150,000 | $300

Degree Holder - 3 IN 1 Course in Sales and Customer Service Management

Fee: ₦250,000 | $500

Meet Your Course Convenors & Faculty

Learn from experienced practitioners, industry leaders, and certified trainers who actually do this work every day.

Dr. Steve Akadiri

Lead Lecturer

Sunday O. Fayose

Lead Lecturer

Dr. Victor Orowale

Lead Lecturer

Mr. S. Bhadmus Abudu

Lead Lecturer

Oladejo Clement Ayo

Lead Lecturer

Oyeshomo Patrick

Lead Lecturer

Gochi Ossai

Lead Lecturer

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Frequently Asked Questions


A: There are two pathways to becoming a member of CISCSM, depending on your background and qualifications:

✅ 1. Experience Route

This route is for individuals who already have professional experience in security, safety, or crisis management.
To qualify through the Experience Route, you will need to:
Provide evidence of relevant work experience in the security or crisis management field.
Submit your application with supporting documents (e.g., résumé, references, certifications).
Complete the membership approval process.
This route recognizes your existing industry experience and expertise.

✅ 2. Training Route
This route is for individuals who may be new to the industry or wish to build their knowledge through formal learning.
To qualify through the Training Route, you will need to:
Enroll in and complete the CISCSM-approved training program or professional development course.
Pass the required assessment(s), if applicable.
Submit your membership application after completing the training.
This route helps you gain the required knowledge and credentials to join CISCSM

After completing your training and requirements, your three (3) certificates will be delivered to you as follows:

✅ Within Nigeria:
Your hard-copy certificates will be delivered to your doorstep anywhere in Nigeria — completely FREE.

✅ Outside Nigeria:
A soft copy (digital version) of your certificates will be sent to you via Email and WhatsApp.

You do not need to visit our office — the entire process is handled online.

Three (3) professional certifications
– Delivered to your doorstep anywhere in Nigeria for FREE
– Digital copies sent via Email and WhatsApp if you are outside Nigeria

Professional Recognition — the certification validates your skill and credibility.

Career Advancement — enhances your CV, LinkedIn profile, and job prospects.

Networking Opportunities — connect with other security, safety, and crisis management professionals.

Access to Workshops, Seminars, and Industry Resources to support your continued growth.

You are not just trained — you are equipped, certified, recognized, and connected.

Yes. We offer flexible payment options so you can choose what works best for you.

You may either pay in full or use our installment plan.

Payment Options:

✅ Full Payment — Pay 100% upfront and secure your slot immediately.

✅ Installment Payment Plan — Start with as low as 20%, then spread the balance.

Installment Structure Options:

🔹 20% – 30% – 50%

🔹 Or 50% upfront and 50% later (vice versa, depending on your preference)

All payments must be completed before the end of the training or before certification is issued.

Our goal is to ensure financial flexibility so that nothing stops you from advancing your career.

Get In Touch

Meet Us

88 Iju Road off Jungle Bus Stop Ifako-Ogba Lagos Nigeria

Call Us

+234 9125162581, +234 7069312321, +234 80876779965

Email Us

application@ciscsm.org