CISCSM is proud to offer an 8-week intensive online self-paced training program in Customer Relationship Management, designed for professionals, business owners, entrepreneurs, and aspiring leaders who want to master the art of building and sustaining profitable customer relationships.
Module 1: Definition, Importance of CRM, Types of CRM
Module 2: History and Evolution of CRM
Module 3: Understanding Customer Needs and Expectations
Module 4: Analyzing Customer Behavior and Preferences
Module 5: Customer Segmentation
Module 6: The Customer Journey and Lifecycle
Module 7: Advanced CRM Concepts and Theories
Module 8: CRM Strategy Development
Module 9: Handling Customer Complaints and Feedback
Module 10: Building Loyalty through Customer Support
Module 11: Case Studies on Customer Service Excellence
Module 12: CRM Metrics and Analytics
Module 13: Customer Data Management and Analysis
Module 14: Technology in Advanced CRM
Module 15: Customer Loyalty and Retention Strategies
Module 16: Global CRM Practices
Module 17: Leadership in CRM
Module 18: CRM Innovation and Future Trends
Module 19: Strategic CRM Management
Module 20: CRM Research and Methodologies
Module 21: Customer-Centric Organizational Development
Module 22: Global and Cross-Cultural CRM
Module 23: Innovation and Technology in CRM
Module 24: CRM Leadership and Change Management
Module 25: Advanced CRM Analytics
Module 26: Ethics and Governance in CRM
Triple Global Certification — CCRP • PGD.CRM • ACISCSM Complete one 8-week pathway and walk away with three internationally portable credentials—all of which you can list in front of, or immediately after, your name on LinkedIn and professional materials:
✅ CCRP – Chartered Customer Relationship Professional
✅ PGD.CRM – Post-Graduate Diploma in Customer Relationship Management
✅ ACISCSM – Chartered Associate Status
Each award maps to UK and African Qualification Frameworks, giving you recognition that travels effortlessly across borders and industries.
For SSCE Holders:
✅ Diploma in Customer Relationship Management
✅ Chartered Customer Relationship Professional
For OND Holders:
✅ Affiliate Membership
✅ Graduate Diploma in Customer Relationship Professional
✅ Chartered Customer Relationship Professional
For HND/BSC (Degree Holders):
✅ Associate Membership
✅ Postgraduate Diploma in Customer Relationship Management
✅ Chartered Customer Relationship Professional