Chartered Customer Relationship Professional
Advance Your Career with Our
8-Week Online Self-Paced Course in Customer Relationship Management
CISCSM is proud to offer an 8-week intensive online self-paced training program in Customer Relationship Management, designed for professionals, business owners, entrepreneurs, and aspiring leaders who want to master the art of building and sustaining profitable customer relationships.
🔥 LIMITED-TIME OFFER – SAVE ₦50,000!
Enroll for just ₦100,000 (regular price ₦150,000) and lock in your discount before it disappearing
Course Outline
Module 1: Definition, Importance of CRM, Types of CRM
Module 2: History and Evolution of CRM
Module 3: Understanding Customer Needs and Expectations
Module 4: Analyzing Customer Behavior and Preferences
Module 5: Customer Segmentation
Module 6: The Customer Journey and Lifecycle
Module 7: Advanced CRM Concepts and Theories
Module 8: CRM Strategy Development
Module 9: Handling Customer Complaints and Feedback
Module 10: Building Loyalty through Customer Support
Module 11: Case Studies on Customer Service Excellence
Module 12: CRM Metrics and Analytics
Module 13: Customer Data Management and Analysis
Module 14: Technology in Advanced CRM
Module 15: Customer Loyalty and Retention Strategies
Module 16: Global CRM Practices
Module 17: Leadership in CRM
Module 18: CRM Innovation and Future Trends
Module 19: Strategic CRM Management
Module 20: CRM Research and Methodologies
Module 21: Customer-Centric Organizational Development
Module 22: Global and Cross-Cultural CRM
Module 23: Innovation and Technology in CRM
Module 24: CRM Leadership and Change Management
Module 25: Advanced CRM Analytics
Module 26: Ethics and Governance in CRM
Why Choose CISCSM?
✅ Immediate Start After Payment. No waiting time! Once payment is confirmed, participants gain immediate access to the course portal, learning materials, and assessments.
✅ Chartered Credibility — ACISCSM Earn the coveted post-nominals ACISCSM (Associate of the Chartered Institute of Sales & Customer Service Management) and place them proudly after your name on LinkedIn, business cards, email signatures, and presentation slides. The letters confirm audited competence, ethical practice, and Ministry-approved standards—credentials that immediately command respect from recruiters, clients, and industry regulators.
✅ Career Catalyst — 78 % Promotion/S-Increase Internal analytics show 78 % of graduates secure a promotion or salary raise within 12 months. You’ll master battle-tested frameworks, receive one-to-one mentoring, and tap a vibrant alumni community that shares high-value job leads, consulting gigs, and speaking invitations long after you graduate.
CERTIFICATION AFTER COMPLETION
Triple Global Certification — CCRP • PGD.CRM • ACISCSM Complete one 8-week pathway and walk away with three internationally portable credentials—all of which you can list in front of, or immediately after, your name on LinkedIn and professional materials:
✅ CCRP – Chartered Customer Relationship Professional
✅ PGD.CRM – Post-Graduate Diploma in Customer Relationship Management
✅ ACISCSM – Chartered Associate Status
Each award maps to UK and African Qualification Frameworks, giving you recognition that travels effortlessly across borders and industries.
Certification to be Awarded by Qualification
For SSCE Holders:
✅ Diploma in Customer Relationship Management
✅ Chartered Customer Relationship Professional
For OND Holders:
✅ Affiliate Membership
✅ Graduate Diploma in Customer Relationship Professional
✅ Chartered Customer Relationship Professional
For HND/BSC (Degree Holders):
✅ Associate Membership
✅ Postgraduate Diploma in Customer Relationship Management
✅ Chartered Customer Relationship Professional