CISCSM is proud to offer an 8-week intensive online self-paced training program in Sales and Customer Relationship Management, designed for professionals, business owners, entrepreneurs, and aspiring leaders who want to master the art of building and sustaining profitable customer relationships.
Module 1: Definition, Importance of CRM, Types of CRM
Module 2: History and Evolution of CRM
Module 3: Understanding Customer Needs and Expectations
Module 4: Analyzing Customer Behavior and Preferences
Module 5: Customer Segmentation
Module 6: The Customer Journey and Lifecycle
Module 7: Advanced CRM Concepts and Theories
Module 8: CRM Strategy Development
Module 9: Handling Customer Complaints and Feedback
Module 10: Building Loyalty through Customer Support
Module 11: Case Studies on Customer Service Excellence
Module 12: CRM Metrics and Analytics
Module 13: Customer Data Management and Analysis
Module 14: Technology in Advanced CRM
Module 15: Customer Loyalty and Retention Strategies
Module 16: Global CRM Practices
Module 17: Leadership in CRM
Module 18: CRM Innovation and Future Trends
Module 19: Strategic CRM Management
Module 20: CRM Research and Methodologies
Module 21: Customer-Centric Organizational Development
Module 22: Global and Cross-Cultural CRM
Module 23: Innovation and Technology in CRM
Module 24: CRM Leadership and Change Management
Module 25: Advanced CRM Analytics
Module 26: Ethics and Governance in CRM
Triple Global Certification — CSCSP • PGD.SCRM • ACISCSM Complete one 8-week pathway and walk away with three internationally portable credentials—all of which you can list in front of, or immediately after, your name on LinkedIn and professional materials:
✅ CSCSP – Chartered Sales and Customer Service Professional
✅ PGD.SCRM – Post-Graduate Diploma in Sales and Customer Relationship Management
✅ ACISCSM – Chartered Associate Status
Each award maps to UK and African Qualification Frameworks, giving you recognition that travels effortlessly across borders and industries.
For SSCE Holders:
✅ Diploma in Sales and Customer Relationship Management
✅ Chartered Sales and Customer Service Professional
For OND Holders:
✅ Affiliate Membership
✅ Graduate Diploma in Sales and Customer Service Management
✅ Chartered Sales and Customer Service Professional
For HND/BSC (Degree Holders):
✅ Associate Membership
✅ Postgraduate Diploma in Sales and Customer Relationship Management
✅ Chartered Sales and Customer Service Professional