Customer Service Week 2025
- 6 days of practical workshops, case studies & live coaching
- Daily online sessions (Zoom & YouTube) + Physical Induction on Sat, Oct 11
Event Schedule 6th –11th October 2025
Daily sessions are online (Zoom + YouTube). Final Induction Ceremony holds physically in Lagos and online.
Day 1
Ugochi Ossai – Executive & Leadership Coach
🌟 Meet Our Speaker – Ugochi Ossai!
As an Executive & Leadership Coach, she brings deep insights on effective communication that drives results.
📌 Topic: Communication that Connects: Listening, Understanding, and Responding Effectively
🗓 6th October, 2025
🕢 7:30 – 9:00 PM (WAT)
📍 Live on Zoom & YouTube
Day 2
Otome Oyo – Lead Consultant, Harlequin Paige
🔥 In a competitive market, branding is everything!
Join Otome Oyo as he reveals how to use branding to stand out and drive customer loyalty.
📌 Topic: The Power of Branding in a Competitive Market
🗓 7th October, 2025
🕢 7:30 – 9:00 PM (WAT)
📍 Live on Zoom & YouTube
Day 3
Muhammad Arshad – General Manager, SBC Tanzania Limited
💡Leadership that inspires sales!
Muhammad Arshad will share practical insights on how teams can be inspired through service to achieve greater sales results.
📌 Topic: Inspiring Teams for Sales Through Service
🗓 8th October, 2025
🕢 7:30 – 9:00 PM (WAT)
📍 Live on Zoom & YouTube
Day 4
Kamani Naidoo – CEO & Co-founder, SKAI Holdings
🤝 Trust & Loyalty = Long-term Success!
Learn from Kamani Naidoo how to build customer trust and loyalty through excellent service delivery.
📌 Topic: Building Trust and Loyalty Through Excellent Service
🗓 9th October, 2025
🕢 7:30 – 9:00 PM (WAT)
📍 Live on Zoom & YouTube
Day 5
Sunday O. Fayose – Managing Consultant, Global Education Communication Venture
🚀 Turning Complaints into Opportunities!
Sunday O. Fayose will be teaching practical strategies to handle difficult customers with grace and transform complaints into powerful opportunities.
📌 Topic: Turning Complaints into Opportunities: Handling Difficult Customers with Grace
📌 Topic: Building Trust and Loyalty Through Excellent Service
🗓 10th October, 2025
🕢 7:30 – 9:00 PM (WAT)
📍 Live on Zoom & YouTube
Day 6
Dr. Steve Akadiri – Head Branch Operation, Capital Express Assurance Ltd
🧠 Master the Psychology of Selling!
Dr. Steve Akadiri will guide you on how to influence customer decisions using proven psychological strategies.
📌 Topic: The Psychology of Selling: How to Influence Customer’s Decision
🗓 11th October, 2025
🕢 11am (WAT)
📍 Live on Zoom & YouTube
Day 6
Dr. Paschal Obinna Dike – Managing Director, DEGA Multi Concept Ltd
📈 It’s not just about sales, it’s about relationships!
Dr. Paschal Obinna Dike will show you how to build long-term relationships with customers that go beyond one-time transactions.
📌 Topic: Building a Long-Term Relationship, Not Just One-Time Sales
🗓 11th October, 2025
🕢 11am (WAT)
📍 Live on Zoom & YouTube
