About This Course
Use generative AI responsibly to improve sales productivity, customer communication, service delivery and everyday commercial workflows.
Study Mode100% Self-Paced Online
AccessLearn at your own pace
AssessmentOnline knowledge assessment
AwardCISCSM NIGERIA Certificate of Completion
What You Will Learn
- AI and generative AI fundamentals
- Prompting for sales and customer service
- AI-assisted prospecting and lead research
- Writing sales emails, proposals and follow-ups
- AI-assisted customer responses and knowledge support
- Complaint handling and service recovery with AI
- Customer insight, CRM workflows and productivity
- Responsible AI, privacy and professional ethics
Who Should Enrol?
This course is suitable for professionals, managers, team leaders, business owners, graduates and career changers who want practical capability in ai for sales & customer service professionals.
Flexible Professional Learning
Study online at a time and pace that fits your work schedule. The programme is designed for practical application and does not require attendance at scheduled live classes.
Ready to begin?Start your self-paced professional development journey.
Apply for This Course →Need guidance?
Speak with CISCSM NIGERIA before applying or making payment if you need help selecting the appropriate route, membership category or programme.
Contact the Institute