Customer Service Week 20265–10 October 2026

Go The Extra Mile.

Beyond Service. Beyond Expectations.

Join CISCSM NIGERIA for a focused week of professional learning, leadership conversations, networking and recognition—created for people and organisations committed to better customer outcomes.

Mon–FriVirtual Conference5–9 October

SaturdayGrand Finale10 October

VenueNECA HouseAlausa, Ikeja, Lagos

2026

CISCSM NIGERIA ConferenceThe Extra Mile

Learn • Connect • Elevate

Customer
Service
Week

One Week. One Standard.

Move beyond ordinary service.

Customer Service Week 2026 brings together professionals across customer service, customer experience, sales, relationship management, operations and leadership to explore what it takes to deliver more value in an environment of rising customer expectations.

The programme combines virtual knowledge sessions during the week with a physical grand finale featuring conference sessions, professional recognition, awards and induction activities.

2026 Theme

The Extra Mile

Going the extra mile is not simply doing more. It is creating thoughtful, consistent and meaningful customer experiences that build trust, strengthen relationships and create measurable value.

Beyond Service.
Beyond Expectations.

Programme Structure

Six days of learning and professional connection.

Built to fit the working week, with accessible virtual sessions followed by an in-person grand finale in Lagos.

5–9OCT

Monday to Friday

Virtual Conference Sessions

Daily professional sessions focused on customer service, customer experience, leadership, commercial performance and the behaviours that differentiate outstanding organisations.

Expert-led learning sessions
Leadership and industry conversations
Practical customer-service insights
Virtual participation from anywhere

10OCT

Saturday • Grand Finale

Conference • Awards • Induction

The week culminates in Lagos with the CISCSM NIGERIA Conference 2026—bringing professionals together for learning, networking, recognition and celebration.

Grand conference sessions
Professional networking
Awards and recognition
CISCSM NIGERIA induction ceremony

Speakers & Panelists

Meet the voices going the extra mile.

Featured speakers and panelists for CISCSM Conference 2026, with their session topics.

Host

Dr. Sunday O. Fayose

President / Chairman of Governing Council — CISCSM Nigeria

Topic

The Extra Mile: Going Beyond Expectations to Create Exceptional Value.

Speaker

Coach Ugochi Ossai

ICF Professional Certified Coach

Topic

Beyond Expectations: The Extra Mile Mindset for Exceptional Customer Experience.

Speaker

Dr. Aderemi Victor Ademilua

Founder — 1603 Media Consulting Limited

Topic

Beyond the Sales: Going the Extra Mile to Build Customer Loyalty and Brand Advocacy.

Speaker

Dr. Anaele Kingsley Uchenna

Founder & CEO — Kgelle Properties Ltd., Bliss City Estates Ltd. & Orion Projects Ltd.

Topic

Technology, Digital Sales and Customer Experience.

Panelist

Gloria Edozie-Ozoigbo

GM, Business Development — GIG Logistics

Topic

The Extra Mile: Going Beyond Expectations to Create Exceptional Value.

Panelist

Soji Oni

Controller Technical — NIA

Topic

The Extra Mile: Going Beyond Expectations to Create Exceptional Value (Insurance).

Speaker

Dr. Owoseni Ifedayo

Registrar — CISCSM Nigeria

Topic

The Extra Mile: Going Beyond Expectations to Create Exceptional Value.

Speaker

Hon. Dr. Lanre Oyegbola-Sodipo

Local Government Chairman — Abeokuta North

Topic

The Extra Mile: Going Beyond Expectations to Create Exceptional Value (Politics).

Speaker

Mr. Ishmael Balogun

President — NICCI; CEO — Goldmine Global Services Ltd.

Topic

Leading Beyond the Ordinary: Building a Culture that Goes the Extra Mile.

Speaker

Dr. Kayode A. Kolawola

Sales Director — Nagode Industries Limited

Topic

The Extra Mile: Going Beyond Expectations to Create Exceptional Value.

Speaker

Dr. Steve Akadiri

Group Head, Partnerships & Alliances — Capital Express Indemnity Insurance Limited

Topic

The Extra Mile: Going Beyond Expectations to Create Exceptional Value.

Speaker

Olayemi Aworetan

Group Head, Client Services — Sterling Bank PLC

Topic

The Extra Mile: Going Beyond Expectations to Create Exceptional Value.

Speaker

Ojomo Olamide Olusegun

Project Manager — Sanimota Global Multiservices Ltd.

Topic

The Extra Mile: Going Beyond Expectations to Create Exceptional Value.

Speaker

Ogunrinu Belinda Omodhemime

Head, ESG (Data Analyst) & Business Development — LSSBI Advisory

Topic

The Extra Mile: Going Beyond Expectations to Create Exceptional Value.

Speaker

Dr. Clement Ayo Oladejo

General Manager — Funman Nigeria Ltd.

Topic

The Extra Mile: Going Beyond Expectations to Create Exceptional Value.

Speaker

Victor Orowale

Technical Sales Manager — BESTAF Trading Company

Topic

The Extra Mile: Going Beyond Expectations to Create Exceptional Value.

Who Should Attend

For professionals responsible for customers, people and growth.

Customer Service ProfessionalsCustomer Experience LeadersSales & Business DevelopmentRelationship & Account ManagersContact Centre TeamsOperations ProfessionalsHR & Learning LeadersEntrepreneurs & Business OwnersManagers & Team LeadersPublic & Private Sector Organisations

Grand Finale Venue

NECA House, Alausa, Ikeja.

Plot A2, Hakeem Balogun Street, Central Business District, Alausa, Ikeja, Lagos.

DateSaturday, 10 October 2026

FormatConference • Awards • Induction

LAGOS10OCT 2026

5–10 October 2026

How far will you go for the customer?

Join Customer Service Week 2026 and be part of a professional community committed to going beyond expectations.

Go The Extra Mile.

Move beyond ordinary service.

The Extra Mile

Six days of learning and professional connection.

Virtual Conference Sessions

Conference • Awards • Induction

Meet the voices going the extra mile.

Dr. Sunday O. Fayose

Coach Ugochi Ossai

Dr. Aderemi Victor Ademilua

Dr. Anaele Kingsley Uchenna

Gloria Edozie-Ozoigbo

Soji Oni

Dr. Owoseni Ifedayo

Hon. Dr. Lanre Oyegbola-Sodipo

Mr. Ishmael Balogun

Dr. Kayode A. Kolawola

Dr. Steve Akadiri

Olayemi Aworetan

Ojomo Olamide Olusegun

Ogunrinu Belinda Omodhemime

Dr. Clement Ayo Oladejo

Victor Orowale

For professionals responsible for customers, people and growth.

NECA House, Alausa, Ikeja.

Put your organisation in front of a professional customer-service audience.

How far will you go for the customer?